Return Policy

 

Returns

We hope you love your purchase from Stella and Haven! However, we understand that sometimes things just don't work out. So, we gladly accept returns up that are postmarked within 14 days from the date you received your order. When you make a return, you can choose if you would like a refund or store credit. ALL ITEMS DISCOUNTED 30-49% CAN ONLY BE RETURNED FOR STORE CREDIT. ANY ITEM 50% OR MORE IS FINAL SALE AND IS NOT ELIGIBLE FOR RETURN.

To make a return:

  • Make sure all items are unworn, unwashed, have all tags attached and are in the original packaging
  • Place your order slip in with your return and please fill out the return section accordingly (if you do not have your order slip, please just include your name, email and phone number)
  • Package your return accordingly as Stella and Haven Boutique is not responsible for any damages that may occur during shipping. It is also recommended that the customer gets a tracking number for their return package as we are not held responsible for lost packages.
  • All returns that do not follow our return policy will be sent back to the customer at their expense.

If you have questions about our return policy or how to process a return, please email us at hello@stellaandhaven.com


Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, we will then process a refund. Your refund then will be processed and a credit will automatically be applied to your credit card within seven days. 

If you have made a return and haven't received your refund yet, please follow the steps below:

  • Contact your credit card company or your bank as it may take time on their end before your refund is officially posted in your account. 
  • If you have done this and still have not received your refund yet, please contact us at hello@stellaandhaven.com


Sale items
All items marked down 30-49% are eligible to be returned for store credit. Items 50% off or more are FINAL SALE

Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a code with the refund amount will be emailed to you.